We interrupt our scheduled Flight Plan to connect the dots. . .
A Legendary Leader
As the world knows, this week Steve Jobs, the Co-Founder and CEO of Apple passed away, after a 6-year fight with pancreatic cancer. He left his mark on many, including myself, and will be missed in more ways than all of us put together can possibly imagine. His legacy will live on, not only in the products that Apple has yet to produce, but in the philosophy that he taught so many of us that worked under his leadership.
In looking at all of the tributes, timelines, and Steve lessons this past week, the one that truly resonates with me is trust: trust in yourself and the inner knowing that later allows you to look back and see how/why your life unfolded as it did.
Taken from his famous commencement speech to the Stanford class of 2005, “…you can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

(Image from TechCult)
Apple University
Looking back on my time at Apple, especially the early years (’85-90s), I was very impressionable. I was nineteen when I was hired and hadn’t a clue what I was doing or where my new Message Center job would take me. I made some great friends that influenced my life immensely; some are still around and some are not. Even though I was going to school in the evening, overall, I really felt like I was attending Apple University and learning everything I needed to know to get me to the place I am today.

Get the Message
When working in the Message Center, I took messages for the Evangelists (those who were trying to get consumers to buy Macs and developers to develop software for the Mac). During the slow periods (i.e., no calls), I learned to type at 120 wpm, I learned about fonts and typography, and I learned just how much a computer could help me express myself and my creativity.
Bandley Shuffle
Having a true interest and curiosity for the technology, I quickly moved up the corporate ladder (I was at the bottom rung, so there really was no place else to go but up). I became an Area Associate (i.e., secretary) and moved around to numerous buildings, working in various organizations, and for different groups like Marketing Finance and Service & Support. During this time, I learned how to adapt to change (believe me, at that time, there was A LOT of it) and how to deal, albeit poorly, with corporate politics.

Power to the Paper
After five years of taking orders from the boss man, I found myself learning print production in a technical publications group, which later became known as part of AppleCare. Working with paper-based materials, it felt as though I was transported back to art class in High School; rediscovering my love for cutting and pasting, putting things together, and working with my hands.
Technically Speaking, I Hate This
Into the nineties, they (my managers) wanted to promote me, but the only job left to promote me to was technical writer. I quickly found that I didn’t like the work. Writing was great, but it was more creative writing that I enjoyed, not “fit this into that” and “dispose of this with that.” It was at that time that I decided to leave the company and go to school full-time, studying my true love: art & design.
Wrap It Up
Unfortunately, my full-time college career was short-lived, as two years later I had to return to work. What would I do? I tried working at other places, but it just wasn’t the same. There was something pulling me back to Apple and I needed to investigate. It was at that time that a temporary job seemed to just fall into my lap. A friend was on medical leave and needed someone to cover for while she was out. I filled in for six months or so and then I was told about a position in the Packaging group; one that would change my view of product, packaging, and presentation and one that would change my view of myself forever.
During the six years I spent in Packaging, I saw what vocational passion looked like; I saw the pursuit of excellence in action; and I saw that being a perfectionist sometimes does work to your advantage. It was grueling work—making the big guy happy—but it drove me to do my best. I got to work on some awesome product packaging, fly around the world (Ireland and China in a week), and I got to meet and work with some insanely great people that continue to inspire me to this day.

Full-Circle
So here I am. It’s been 27 years since my first Apple orientation. Since then, I’ve worked for a few other companies, took some much needed time off, and even started my own gig (still in progress), before I found myself back on Bandley Drive.
How will this time be the same, different, and part of my overall connect-the-dots? Well, according to Steve, we’ll just have to wait and see now, won’t we?







